You can check the status of your order online 24 hours a day, 7 days a week by going to Access your account. From here you can click Log into account and by entering your email address and password, you can access My Orders.

The My Orders screen shows you every order you have placed with DickButkus.com and each order's status. Please note that this screen does not contain real-time shipping status; this information can be delayed by approximately one business day, so an item showing as open may have actually shipped.

If an item is out of stock or discontinued, the product page that displays the product image and price will state that the item is out of stock. If the item is on backorder the site will show an estimated ship date. All other items should be considered in stock.

This information listed on our online catalog is the most up to date information that we have in regards to an item's in-stock availability.

Due to the very large selection of products that we carry it is impossible to guarantee 100% availability of all the merchandise that we sell. If an item that you've ordered is out of stock or backordered you will be notified by email promptly.

Total delivery time is equal to handling time plus time for the chosen shipping method.

Handling
Handling time is the time needed to select and package your item for pick up by the carrier (i.e. USPS or UPS). A long handling time generally indicates that an item will need to be manufactured prior to delivery.

For the most up to date information about how quickly an item can be shipped to you, check the product page that displays the product image, price and detailed description. Below the product description you will see an estimated handling time required for the item.

Shipping
UPS and USPS do all of our shipping, using the fastest and most affordable option available. 2nd Day Air and overnight Saturday delivery are available on some products only. For next day delivery, the item must qualify for next day delivery according the item page, and be ordered before 5pm ET. Please note: Choosing a faster shipping method does not eliminate the handling time.  The following are guidelines to use for shipping methods:

At this time DickButkus.com does not produce a printed catalog. Our complete selection of merchandise is available to view 24 hours a day, 7 days a week on DickButkus.com.

Most of our products qualify for our low flat rate shipping charges:

$6.99 for standard ground

$12.99 for priority

$15.99 for 2nd day air (not offered on all items)

$27.99 for overnight

$39.99 for overnight Saturday delivery (not offered on all items or to all locations)

Please note: Shipments to Alaska and Hawaii will incur additional shipping charges. Shipments to Canada will incur additional shipping charges and may be subject to Canadian brokerage fees/customs/duties.

For oversized items, the shipping costs are primarily dependent upon the size and weight of the item, the shipping method (Standard, Priority or Overnight), the quantity purchased and the ship to location.

To determine what the shipping costs are for an order containing oversized items, add the items that you'd like to purchase to the cart. On the cart page, the shipping and handling costs for standard delivery are listed (for delivery within the United States). To determine what the shipping costs are for Priority or Overnight shipping, begin the checkout process. After you enter in the desired billing and shipping address you will be presented with shipping options that show the exact shipping price for standard, priority and overnight delivery (when overnight shipping is available).

We accept Visa, MasterCard, Discover and American Express. Your credit card will be charged at the time your order is placed. We can also accept Paypal and money orders. To pay by money order call us toll-free at 877-581-3931and place a phone order.

Sales tax is not charged on orders that are shipping to an address outside of the State of Illinois. If you are shipping DickButkus.com merchandise to an address within Illinois you will be charged the current Illinois sales tax rate for Cook County.

Occasionally DickButkus.com will run promotions and distribute coupons to its patrons via email. If you have received a coupon and you would like to redeem it, add the items that you'd like to purchase to your cart and then begin the checkout process. Enter the coupon code on bottom of the billing page where your payment information is captured. The resulting discount will be applied and displayed on the final order review page before your order is placed.

You can place an order by phone 24 hours a day, 7 days a week. Just call us toll-free at 877-581-3931, and a sales representative will be happy to assist you.

If you are placing a large order for your team or company please contact us 9am to 11pm ET, Monday through Friday, 10 am to 6 pm ET, Saturday and Sunday. We will be happy to ensure that you receive a spectacular deal.

You can change your DickButkus.com account password any time you like by going to Access your account. From here you can click Log into account and by entering your email address and password, you can access Update My Account and make changes to your name, address, phone number, email address and password.

You can change your DickButkus.com account information any time you like by going to Access your account. From here you can click Log into account and by entering your email address and password, you can access Update My Account and make changes to your name, address, phone number, email address and password.

You can check the status of all your DickButkus.com orders online 24 hours a day, 7 days a week by going to My Orders. You can choose to enter either your order number and billing zip code, or your email address and billing zip code. This is necessary to validate your identity.

The My Orders screen shows you every order you have placed with DickButkus.com and each order's status. Please note that this screen does not contain real-time shipping status; this information can be delayed by approximately one business day, so an item showing as open may have actually shipped.

A handling time exists for every item that DickButkus.com sells. The handling time is the time needed to select and package your item for pick up by the carrier (i.e. USPS or UPS). A long handling time generally indicates that an item will need to be manufactured prior to delivery. The handling for an item often varies from product to product. For the most up to date information about how quickly an item can be shipped to you, check the product page that displays the product image, price and detailed description. Below the product description you will see an estimated handling time required for the item.

Total delivery time is equal to handling time plus time for the chosen shipping method. Shipping times vary according to the desired shipping method. The following guidelines should be used:

Most of our products qualify for our low flat rate shipping charges:

$6.99 for standard ground

$12.99 for priority

$15.99 for 2nd day air (not offered on all items)

$27.99 for overnight

$39.99 for overnight Saturday delivery (not offered on all items or to all locations)

For oversized items, the shipping costs are primarily dependent upon the size and weight of the item, the shipping method (Standard, Priority or Overnight), the quantity purchased and the ship to location.

To determine what the shipping costs are for an order containing oversized items, add the items that you'd like to purchase to the cart. On the cart page, the shipping and handling costs for standard delivery are listed (for delivery within the United States). To determine what the shipping costs are for Priority or Overnight shipping, begin the checkout process. After you enter in the desired billing and shipping address you will be presented with shipping options that show the exact shipping price for standard, priority and overnight delivery (when overnight shipping is available).

DickButkus.com can only accept orders that are shipping to one of the following: United States, Puerto Rico, U.S. Virgin Islands and Canada. However, do note that there are certain products that can only ship within the Continental U.S. and cannot be shipped to P.O. Boxes or military addresses. Please read the product descriptions carefully to be sure the item(s) you are ordering are able to be shipped to the desired location.

Any international duties, taxes, and brokerage fees are not included and are the responsibility of the customer. If you have any questions about duties or custom charges please contact your local post office.

In addition to receiving your tracking number automatically via email, you can obtain the tracking number of your shipment online 24 hours a day, 7 days a week by going to Access your account. From here you can click Log into account and by entering your email address and password, you can access My Orders.

The My Orders screen shows you every order you have placed with DickButkus.comand each order's status. Please note that this screen does not contain real-time shipping status; this information can be delayed by approximately one business day, so an item showing as open may have actually shipped. Tracking numbers are normally available approximately 24 hours after an item actually ships out.

For safety purposes, we do not sell children's garments that contain drawstrings at the hood or neck. This policy is in compliance with the U.S. Consumer Product Safety Commission.

Unfortunately, we are unable to honor sale prices on purchases prior to an item or items going on sale.